IMPORTANT! Please read this:
A lot of important information is found in the FAQ (Frequently asked questions and answers) area. It is accessible from the left column of the Homepage.
We assume that you also have been to the page 'My Astro', that you have studied the options available on that page, and that you have read the instructions there. Also, we assume that you have used the help buttons on every page where you have a problem, if there are any, and that you have read the help messages which appear when you click an button.
We cannot reply to support requests for problems which originate only from the fact that you did not read the available instructions, FAQ information or did not visit 'My Astro'.