The best way to order is to use our online ordering system in the Astro-Shop. Order by clicking on the "order"-button next to the product you want to purchase. You may also order by e-mail, letter, phone or fax: Contact Astrodienst
You can select the payment method at the checkout of the AstroShop. Please be aware that online products (E-Horoscopes, Subscription etc.) are only immediately available when paying by credit card or PayPal.
You can find additional information about payment methods in the FAQ.
Bank transfer for advance payment
Additional handling expenses are charged with EUR/USD/CHF 1.50.-. The detailed instructions for the bank transfer including bank names and account numbers are found at a later step during the checkout process. We will process the order as soon as we have received your transfer.
For countries outside the EU: Please ensure that all transaction fees are charged from your account and that the complete amount is credited to our account.Invoice (for printed products only)
We recommend to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.Electronic services for EU countries
For online products there are no shipping costs. For printed products, sent by postal mail or courier, we charge our shipping expenses:
The additional charges for 3 and more reports are calculated depending on the weight of the complete order.
Usually, we process all orders within 2 working days after receiving an order. In exceptional cases, e.g. after a bank holiday or when we are extremely busy, it is not possible for us to guarantee these terms.
Online orders are immediately available after the payment with Credit Card or PayPal.
The times of delivery of printed products needed by the post are independent of Astrodienst. These are the times as experienced:
Monday - Friday
9 - 12 h and 14 - 17 h (Swiss Time)
Telephone: 0041 (0)44-392 18 18
Fax: 0041 (0)44-391 75 74
With all care, we as well as our clients may make mistakes. If you are not pleased with a certain delivery or item, please mind the following:
It is impossible to cancel an order which has been placed, even if it is erroneous. Should you find out later on that you have ordered something you do not want, we do not take the product back, because the horoscopes are generated uniquely for your order. Please make sure that you inform yourself about the product before you order it.
Orders which are delivered late cannot be cancelled either.
Orders of online services (e.g. PDF or subscription to the Extended Daily Horoscope) cannot be cancelled after you have had access to contents which are only available under that service.
20-May-2018, 10:29 UT/GMT
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