1-Feb-2015, 05:19 UT/GMT
|Explanations of the symbols|
|Chart of the moment|
The best way to order is to use our online ordering system in the Astro-Shop. Order
by clicking on the "order"-button next to the product you want
You may also order by e-mail, letter, phone or fax: Contact Astrodienst
In addition to each order, we charge our shipping expenses. No shipping costs for online products without delivery by postal mail or courier.
Additional charges for orders up to 2 horoscope reports:
The additional charges for 3 and more reports are calculated depending on the weight of the complete order.
You can select the payment method at the checkout of the AstroShop.
Should you have doubts about sending your credit card
information online (despite encryption and secure mode), you can send
it by fax or paper mail. We charge a handling fee of USD/EUR 2.- / CHF
3.- for this option. Please enclose the printed order form of the online
shop in your fax or letter.
We will process the order as soon as we have received your credit card information.
Please, send us the cheque by paper mail, and enclose
the printed order form of the online shop.
We will process the order as soon as we have received your cheque.
Additional handling expenses are charged with EUR 2.-. Please transfer the amount shown in the online shop to one of the following accounts:
Transfer in EUR:
Postbank Frankfurt/Main; Germany
International bank number IBAN DE71 5001 0060 0300 5826 00
For EU countries: Please transfer the full amount by EU standard transfer with shared transaction fees and correct IBAN and BIC numbers. Otherwise, your bank might charge high transaction fees, which will have to go at your expense.
For countries outside the EU: Please ensure that all transaction fees are charged from your account and that the complete amount is credited to our account.
We will process the order as soon as we have received your transfer.
We recommend you to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.
Usually, we process all orders within 2 working days after receiving an order. In exceptional cases, e.g. after a bank holiday or when we are extremely busy, it is not possible for us to guarantee these terms.
The times of delivery needed by the post are independent of Astrodienst. These are the times as experienced:
Monday - Friday
9 - 12 h and 14 - 17 h (Swiss Time)
Telephone: 0041 (0)44-392 18 18
Fax: 0041 (0)44-391 75 74
With all care, we as well as our clients may make mistakes. If you are not pleased with a certain delivery or item, please mind the following:
Please do not send things back, except if we explicitly ask you to - usually we will be able to find out all about it from our own records.
If the mistake is due to an error of ours, you will get a free substitute.
If the mistake is due to an error of yours, we offer you corrected items for a quarter of the normal price. Errors due to telephone orders go at the customer's expense, if our records correspond with the delivered items. In case you do not want to take this risk, please order online, or by mail or fax.
It is impossible to cancel an order which has been placed, even if it is erroneous. Should you find out later on that you have ordered something you do not want, we do not take the product back, because the horoscopes are generated uniquely for your order. Please make sure that you inform yourself about the product before you order it.
Orders which are delivered late cannot be cancelled either.
Orders of online services (e.g. PDF or subscription to the Extended Daily Horoscope) cannot be cancelled after you have had access to contents which are only available under that service.
Astrodienst AG - Dammstrasse 23 - 8702 Zollikon - Switzerland