Frequently asked questions

AstroShop >Security

  1. Are my data treated confidentially?

    Yes, absolutely. We regard all information and birth data we receive from our users and our customers as confidential and treat it as such. Read more about confidentiality.

  2. Is it safe to order online?

    Our shop is secure. Once you get to the checkout area, all communication is encrypted. There is no risk involved in entering credit card details in encrypted http-secure mode. Only Astrodienst can read the information. And we deal with it completely confidentially. Read more about confidentiality.

  3. Do I have to convey my credit card information through the internet?

    No, you can send it by mail or fax for a small surcharge. It is best if you order in the online shop, and when you get to the stage where you have to enter payment details, please choose the option "Special credit card info transmission" at the bottom of the list, and press "continue".
    The advantage of this method is that the shipping cost will be precisely computed by our online shop, so that you know it before ordering.

 

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