Frequently asked questions
- Which payment methods can I use?
The easiest way to order is by credit card.
Please also note our information on
We also accept the following payment methods:
- Paypal (not possible in Switzerland)
- Cheque (only in USA, Canada, Germany and France)
- bank transfer
- invoice(only in Switzerland, Germany and Austria)
- cash via registered letter to:
8702 Zollikon / Zürich
The choice of payment methods depends on your country of residence.
How do I select a payment method?
Please put the item you wish to order into your shopping cart by clicking on
the respective "Order
it" links in the AstroShop. Then enter the necessary
birth data and your address. After entering your address, you can select the
payment methods on the page "Payment
options". Please follow the instructions
carefully in order to allow quick and uncomplicated processing of your
In case none of the offered payment methods should suit you, you can cancel
your order at this point.
More information on payment methods
We accept the following credit cards: Eurocard/Mastercard, Visa and
American Express. We can charge Visa and American Express directly in
USD, and Visa and Mastercard can be charged in EUR. All other credit
cards are dealt with in Swiss Francs, according to the current exchange
rate. Please, remember to give the expiry date of your credit card.
Should you have doubts about sending your credit card information
online (despite encryption and secure mode), you can send it by fax
or paper mail.
The easiest way is to order as usual in the online shop. When you come to the
point of entering your payment method, please select the option "Special
credit card info transmission" at the bottom of the list
and click on "continue".
We charge a handling fee of USD/EUR 2.- / CHF 3.- for
this option. Please enclose the printed order form of the online shop in
your fax or letter.
We will process the order as soon as we have received your credit card
Payments via Paypal with a surcharge of EUR / US$ 1.95. This payment method is not possible in Switzerland.
Cheque (Attention: advance payment! Only possible in US, Canada, Germany and France.)
For a surcharge of USD/EUR 9.-, we accept:
Please, send us the cheque by paper mail, and enclose the printed order
form of the online shop.
- USD-cheques, issued by a US bank
- US money orders
- Cheques, issued by a bank of the European Monetary Union
We will process the order as soon as we have received your cheque.
Bank transfer (Attention: advance payment!)
We accept bank transfer as a pre-payment method. Please, note that this
option is not necessary for customers from Switzerland, Austria and
Germany, since they can pay by invoice (see below).
Additional handling expenses are charged with USD/EUR 2.-. Please transfer
the amount shown in the online shop to one of the following accounts:
For all payments in Euro currency:
Postbank Frankfurt/Main, Germany, account 03005 82-600; BLZ 500 100 60.
IBAN DE71 5001 0060 0300 5826 00 BIC/SWIFT PBNKDEFF
For bank payments in US$:
Zürcher Kantonalbank, Meilen, Switzerland; account 1327-0015.989;
International bank number IBAN CH48 0070 0132 7000 1598 9, SWIFT/BIC
Please, note that all bank fees are charged at your expense, so that
the complete amount is transferred to our account.
We will process the order as soon as we have received your transfer.
In Switzerland, Germany and Austria, you can pay by invoice, provided you
have a permanent address. The invoice is payable within 30 days of
Orders which are not sent to a permanent address require pre-payment of
the total sum of the invoice.
The invoice total is the net price without any rebates.
Cash (Attention: advance payment!)
If none of the above payment methods suits you, you can also send the total of
your order in cash via registered mail to:
8702 Zollikon / Zürich
Please make sure that you follow the
ordering process through to the end and send the complete amount, including
shipping charges. Please also enclose a print-out of your order in your
We recommend you to send only notes, no coins. We do not take any
responsibility for lost letters. If you send the correct amount, we don't
charge any extra handling fees.
Your order will be processed as soon as we have received the money.
You may also open a credit account at Astrodienst, from which we book
all your orders. This saves you worrying about invoices and payment.