Frequently asked questions

Online Services > Extended Daily Horoscope

1. I have subscribed to the "Extended Daily Horoscope" and cannot access it. What can I do?
   
   Please go to My Astro (top menu bar) and check whether you are in a guest user profile or in the correct registered user profile. In order to be able to access the Extended Daily Horoscope, you need to be logged in to the registered user profile under which you have subscribed to this service.
   If you find yourself in a guest user profile, please click the link Log in to existing registered profile.
   If you are in a different registered profile, please click the link Leave this profile / Switch to different profile.
   Then, enter your e-mail address and astro.com password which you used to subscribe to the Extended Daily Horoscope and click on the "login" button.
   
   Try the Extended Daily Horoscope again by going to Free Horoscopes -> Personal Daily Horoscope. The Extended Daily Horoscope consists of extended navigation features inside the Free Daily Horoscope page. You access it by using the additional links there, e.g. the 'Extended Day Choice', the alternative transits of the day, or the long term influences.
   
   
2. Can I access my "Extended Daily Horoscope" from different computers?
   
   Yes, you can. All you need to do is go to My Astro (top menu bar). If you find yourself addressed as guest User, please leave the guest profile and then login to your registered profile. You can use the link Log in to an existing registered profile. Then, enter your e-mail address and astro.com password, and click on the "login" button.
   The extended access is linked with the particular registered profile under which you have ordered it.
   
   
3. I have purchased the "Extended Daily Horoscope", but haven't received it yet. When will it be sent?
   
   You have purchased a subscription to the extended online version of the daily horoscope. This gives you right to access information on our web server which only paying users can access. The subscription is NOT an item which is shipped to you.
   
   
4. How can I renew my subscription of the Extended Daily Horoscope?
   
   That's easy. Just order a new subscription in the AstroShop. It is automatically added on to the existing one.
   
   
5. How can I give a subscription of the Extended Daily Horoscope as a gift to a friend?
   
   In order to give the subscription for the Extended Daily Horoscope as a present, please proceed as follows:
   
   1. Ask the person to whom you intend to give the subscription to
   • either create a registered user profile at www.astro.com, if he or she has no profile at all or only a guest profile. (When creating a registered profile, the data from an existing guest profile will automatically be transferred to the registered profile, so that no data will be lost.)
     The person should then give you the e-mail address which he or she used to create the registered profile.
   • or tell you the e-mail address of an already existent registered user profile.
   2. Now, log in to your own profile and order the subscription for the Extended Daily Horoscope in the AstroShop as if it was for yourself.
      Please write a message with your order that this subscription is intended as a gift for the person with the profile xyz@abc.xx (please give the e-mail address of the other person's registered profile). Finally, confirm your order as usual.
   3. Our production team will then transfer the ordered subscription from your profile to the other person's profile and activate it.
   4. The recipient of the gift will receive an e-mail which confirms the activation of the subscription.
      
   You may also want to point out our "FAQ section" to your friend where the login to a subscription is explained.
   
   
6. What's the difference between the Free Daily Horoscope and the Extended Daily Horoscope?
   
   The core reading of a particular date is the same in the free and the extended version.
   But for the Extended Daily Horoscope, you have options to get additional information:
   
   • Readings for long-term aspects
   • Readings for other aspects
   • Access to extended day choice, to get a reading for any date within 4 years (36 months back and 12 months ahead from the current date)
   • The Love Horoscope for transits of Mercury, Venus and Mars
   • The Planetary Hours for planning your day
   
   
7. Why do my love transits not show up every day? Why do they show for other data in my profile when I don't get them?
   
   There are only love readings for transits of Mercury, Venus and Mars to your natal planets and houses. If you don't have a transit by any of these planets, there are no love texts. Other people in your profile may have a transit by Mercury, Venus or Mars and therefore get a love reading for these.
   
   
8. How can I print the Planetary Hours?
   
   If you click on the blue link "Planetary Hours", you will come to a page with all the details. You can print out this page using the print function of your browser.