Frequently asked questions
My Astro > Profiles
do I need to register with my e-mail address?
The reasons why we use e-mail as an identifier for a user profile are twofold:
a) E-mail addresses are unique. There are no identical ones for different people. And users don't have to memorise names under which they registered; everybody should remember their e-mail address though.
b) If you forget your astro.com password, you can have it e-mailed. For this, the e-mail address should be real.
With the deletion of your e-mail address you will delete your entire profile.
can I merge my guest profile and my registered user
When you access the site as guest user, go to My Astro (top menu bar).
Use the link Create a registered user profile. You need only to fill in the email address and password of your registered user profile, no other fields, and press the "OK" button at the bottom.
Our system will recognise that you have already a registered profile under the given identity, and merge the data from the guest profile into it.
can I delete my user profile?
Log into your My Astro profile (top menu bar) and use the link Delete entire profile, including all data. You will be asked to confirm your request, because we want to avoid that someone can "accidentally" delete their profile.
How can I delete my e-mail from your mailing list?
Astrodienst sends a maximum of four or five newsletters annually to registered users of astro.com. If you do not wish to receive these e-mails, you can scroll to the very bottom of the newsletter to find a link that takes you to the 'unsubscribe' page at www.astro.com. Simply enter the security code in the respective field and click the button 'Unsubscribe from the Astrodienst newsletter'.
E-mails concerning orders or other administrative contacts are, of course, excluded from unsubscribing. You will still receive those.
Will a profile remain stored forever?
No. When a registered profile has not been visited for more than 24 months, it is automatically deleted.
Anonymous guest profiles, which have no registered email address, are deleted automatically after 12 months after the last visit to them.