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Frequently asked questions
Profiles
> Login / Logout
-
I cannot log in with any of my e-mail addresses. Why?
Most likely, you are not a "registered user" but have used our website
as an anonymous "guest user". If you haven't registered with your e-mail
address (i.e. you are a guest user), you are identified by a cookie which is
stored on your
computer. If you lose this cookie, you lose all your data.
If you are a registered user, however, it is important that you remember
which of your
e-mail addresses you used for registration. Even more so, if you used a "fake"
e-mail address, because in this case, our server can't even send you your
password.
- I
have a registered profile. Sometimes I am asked to log in, and at
other times the system recognises my profile without having to log
in. Why?
There are several possibilities:
1) You have activated "High Security" in your profile. In this case, you have
to log in after a certain period of inactivity or after exiting and
re-starting your browser.
2) If "High Security" is not activated, the following may be the case:
Normally, your PC keeps a cookie and this identifies you
automatically on each visit to www.astro.com.
But if you - or some software on your end - deletes cookies
or prevents them from being transmitted, our server cannot
identify you. Then you need to login to your registered
profile.
On each login, a new cookie will be issued so that next
time automatic recognition (from the same PC) works again.
-
How can I log out of my registered profile?
There are two ways of logging out of your profile:
1) In order to log out of your profile, please
- Click on My
Astro
- Then click on the link "Leave this profile / Log in to a different profile".
- You are now logged out.
- To gain access to your data, you have to log in again.
If you wish to protect your data from people who share your
computer, please activate "High Security" in your registration
settings. Then do one of these three things:
- log out of your profile (see above)
- exit your browser
- switch off your computer.
Each of these actions deletes the hidden 'session cookie',
and the next time you access www.astro.com, you need to
log in to your profile again.
2) Click on the "Login/Logout" link in the blue bar at the very top of each
page.
Your name is still displayed next to the login link at the top of the page and
on the login page. If you want your name to disappear completely, you have to
click the "Login/Logout" link again.
- I am in the wrong
profile. How can I change to my own registered profile?
Go to My Astro and click on the link Leave
this profile / Log in to a different
profile. Then you can log into the profile you wish by entering your e-mail and
www.astro.com password.
