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Frequently asked questions
> Login / Logout
I cannot log in with any of my e-mail addresses. Why?
If our system does not recognise your e-mail address, there might be
a) You may have made a typing error when entering your e-mail address.
Please make sure you have entered your e-mail address correctly.
b) You may have registered your user profile with a different e-mail
address than you think. Please try to remember which e-mail address you
might have used.
c) Maybe you have never created a registered user profile at www.astro.com and browsed our website as
an "anonymous guest user". Please note: Just because you possess
an e-mail address, you are not automatically registered with www.astro.com. You have to create your
user profile at astro.com to be able to
use it. Your "identity" is your e-mail address. In addition,
please think of a secure password - one that you do not use anywhere
d) Maybe you have not visited the astro.com website for three years or
longer. In this case it is possible that your user profile was deleted
automatically by the system. Unfortunately, it is then impossible to
retrieve your data.
e) You may have mistyped when you created your registered user profile
and entered your e-mail address. This case is more difficult. In order to
gain access to your profile, you can contact the webmaster and let him
know which is the e-mail address that you think you used and which birth
data are stored in the profile.
I have a registered user profile. Sometimes I am asked to log in and
sometimes the system recognises my profile without having to log in. Why?
Usually your computer saves a so-called cookie, which allows you to be
connected with your user profile automatically every time you visit www.astro.com. This automatic connection
can fail under certain circumstances.
a) If you have clicked on "Logout" when you last visited www.astro.com and so have logged out of
your profile. In this case, the cookie was deleted, and you therefore have
to log in again with your e-mail address and your astro.com password.
b) If you have deleted cookies on your computer or a software on your
computer has done this. In this case you also have to log in again. When
you log in, a new cookie is set, so that you can be connected with your
profile automatically again.
c) If you have set the settings of your internet browser to prohibit all
cookies. In this case it is possible that you have to log in every time
you visit astro.com. In order to avoid
this, we recommend you to activate cookies in your browser settings.
Should you not want to do this, you can created a bookmark and use this to
connect with astro.com. Please read
question 4 for more information.
Why do I have to log in every time I visit the website?
a) The most likely explanation for this is that you have actived the
option "High Security" in your profile settings. To find out
whether this is the case, please click on "My Astro", then on
the link "View/edit registered user data", and scroll right to
the bottom of the page.
If the "High Security" option is activated, you have to log in
every time you visit astro.com, i.e.
every time you have quit your internet browser or switched off your
computer. This way, your user profile is protected from people who share
your computer, e.g. if you use a public computer.
If you are the only person who uses your computer and you never access www.astro.com from a different computer,
you can deactivate your "High Security" option and consequently
do not have to log in every time you visit the website.
Please note: In the standard setting of a newly created registered user
profile, the "High Security" option is not
b) If the "High Security" option is not activated in
your profile, but you still have to log in every time you visit astro.com, it is very likely that your
internet browser does not allow cookies. A cookie is a small data file
that allows you to connect automatically with your astro.com user profile.
If your browser blocks cookies, you are not automatically connected with
your profile and so have to log in every time you visit.
If you want to be connected with your profile automatically, you should
activate cookies in your browser settings.
If you are not able to or do not want to allow cookies, you can avoid
having to log in and out all the time by setting a bookmark to astro.com. Please read question 4 for more
- How can I avoid having to log in
with my password every time I visit astro.com?
Please make sure that the option "High Security" is deactivated
in your user profile. You can find this option in "My Astro"
under the link "View/edit registered user data", at the very
bottom of the page.
Furthermore, you should set a bookmark to your preferred page at astro.com, e.g. the "Personal Daily
Horoscope" or the "Extended Chart Selection". If you click
the bookmark, you will automatically be connected with your user
This method also works, even if your browser does not allow cookies.
Please note: If you access astro.com
from a public computer or share your computer with others, you should
activate the "High Security" option. At least you should log out
every time you quit the computer by clicking on "Logout" at the
top right of every page.
How can I log out of my registered user profile?
The easiest method for logging out is to click on the link
"Logout" at the top right of every page. Having logged out
successfully, you find yourself on the login page.
Please note: It does not suffice to close the browser window with the
astro.com website. If somebody else visited astro.com after you, this person would
automatically be logged into your user profile and could see your data. To
avoid this, please click the "Logout" link before your leave the
If you share your computer, we also recommend you to activate the
"High Security" option in your astro.com user profile. Please
read question 7 for more information.
I am logged into the wrong profile. How can I change to my own registered
Please go to "My Astro" and click on the link "Leave this
profile / Log into a different profile". You then reach the login
page and can log into your preferred profile by entering your e-mail
address and astro.com password.
- How can I protect my profile from
access by other users?
Two things are important:
a) If you share your computer with others or if you access astro.com from a public computer, we recommend
you to activate the "High Security" option in your astro.com
user profile. In order to do this, please click on "My Astro"
and there on the link "View/edit registered user data". At the
very bottom of the page, you find the "High Security" option.
Please activate it, enter your astro.com password and click on
This option increases your security even more, because it also implies
that you have to log in with your password every time you close the
browser window or shut down the computer. Therefore, it is necessary that
you finish your visit at astro.com by
doing one of these three things:
Each of these three actions deletes the hidden "session
cookie." An when you return to www.astro.com, you have to log into your
- Log out of your profile by clicking the "Logout" link at
the top right of the page
- Quit your browser or close your browser window
- Shut down your computer.
If you do not like the "High Security" option, e.g. because it
forces you to enter your password even when you access from your home
computer, you should at least click on the "Logout" link every
time you visit astro.com from a public computer. If you do not do this,
all other users of that computer can access your astro.com profile. It is
not enough to just close the window or even shut down the computer. You
must click on the "Logout" link.
b) Please be careful when you send links to friends! E.g. if you want to
share your personal Daily Horoscope with friends, please do not use the
URL of the page but click on the "Send page" link that you can
find on every page of astro.com. This
is the only way to guarantee that your friend can only this page in your
- I cannot log in on my iPad /
iPhone. The page always jumps back to the login page. What can I do?
|Delete website data by emptying
the browser cache on your
iPhone or iPad under 'Settings' -> 'Safari'|