Frequently asked questions
Profiles > E-mail address / Password
can I change my e-mail address?
Log into your My Astro profile (top menu bar) and use the Link View/edit registered user data to change your e-mail address.
You now find yourself on the page "My Astro > Registration Data". Just change the address you have entered in the top input field called E-mail. Then, enter your current password and click the "continue" or "OK" button at the bottom of the page.
NOTE: Please do not change your e-mail address and password in one transaction. If you want to change both, please do it in separate steps (see also "How can I change my password?").
Please remember that you should NEVER use your password from your email account as password for www.astro.com. At www.astro.com, just use some extra password which you use only for this service and which you find easy to remember.
can I change my password?
Log into your My Astro profile (top menu bar) and use the link View/Edit registered user data to change your password.
Now you can use the link Want to change your password? Click Here at the very bottom of the page "My Astro > Registration Data".
Then enter your old password in the first line, your new password in the next line, and confirm your new password by re-entering it. Click "continue" or "OK" to activate your new password.
NOTE: Please do not change your e-mail address and password in one transaction. If you want to change both, please do it in separate steps (see also "How can I change my e-mail address?")
can I delete my e-mail address?
Log into your My Astro profile (top menu bar) and use the link Delete entire profile, including all data. You will be asked to confirm your request, because we want to avoid that someone can "accidentally" delete their profile.
What can I do if I have forgotten my password?
If you go to the My Astro login page, you will find a "Send help mail" button. Click on this button, and we will send you an e-mail which contains a link for setting a new password. Then, go to your inbox, open the e-mail with the subject "Help for a new password at astro.com" and click on the link "Set a new password" in this mail. You will be led to an Astrodienst web page where you can enter and confirm your new password.
Should you be unable to find the help mail in your mailbox, please check the spam box of your e-mail account. Some internet service providers classify all automated e-mails as spam.
All passwords are one-way encrypted in the database, since June 2014. They cannot be retrieved by Astrodienst, by any means. There are also no log files containing passwords. Some passwords in older database backups or server logfiles continue to exist for a while, but these files are securely encrypted as well.