My Astro > Profiles

1. Why do I need to register with my e-mail address?
   
   The reasons why we use e-mail as an identifier for a user profile are twofold:
   a) E-mail addresses are unique. There are no identical ones for different people. And users don't have to memorise names under which they registered; everybody should remember their e-mail address though.
   b) If you forget your astro.com password, you can have it e-mailed. For this, the e-mail address should be real.
   With the deletion of your e-mail address you will delete your entire profile.
   
   
2. How can I merge my guest profile and my registered user profile?
   
   When you access the site as guest user, go to My Astro (top menu bar).
   Use the link Create a registered user profile. You need only to fill in the email address and password of your registered user profile, no other fields, and press the "continue" button at the bottom.
   Our system will recognise that you have already a registered profile under the given identity, and merge the data from the guest profile into it.
   
   
3. How can I delete my user profile?
   
   Log into your My Astro profile (top menu bar) and use the link Delete entire profile, including all data. You will be asked to confirm your request, because we want to avoid that someone can "accidentally" delete their profile.
   
   
4. How can I delete my e-mail from your mailing list?

   Astrodienst sends a maximum of four or five newsletters annually to registered users of astro.com. If you do not wish to receive these e-mails, you can delete your registered profile. You may still use the free astro.com services with an anonymous guest profile which is e-mail-free, but you should be aware of the following restrictions:

   • You can access your stored data only from one computer. It is not possible to log in from a different computer.
   • You can store no more than four sets of birth data.
   • You must accept "cookies" in your browser, if you want avoid having to re-enter your birth data every time you wish to access a horoscope.
   • If the cookies are deleted, you will lose your stored data.

   It is also possible to have permanent access to your stored data in the guest profile via bookmark. For this purpose, you can bookmark a displayed horoscope page, e.g. the Personal Daily Horoscope.

   If you would like to delete your registered profile now, please click here. This link leads you to the respective page. In order to delete your profile, you need to enter your password. If you have forgotten your password, you can have it sent by e-mail from that page.

Profiles > Login / Logout

1. I cannot log in with any of my e-mail addresses. Why?
   
   Most likely, you are not a "registered user" but have used our website as an anonymous "guest user". If you haven't registered with your e-mail address (i.e. you are a guest user), you are identified by a cookie which is stored on your computer. If you lose this cookie, you lose all your data.
   If you are a registered user, however, it is important that you remember which of your e-mail addresses you used for registration. Even more so, if you used a "fake" e-mail address, because in this case, our server can't even send you your password.
   
   
2. I have a registered profile. Sometimes I am asked to log in, and at other times the system recognises my profile without having to log in. Why?
   
   There are several possibilities:
   
   1) You have activated "High Security" in your profile. In this case, you have to log in after a certain period of inactivity or after exiting and re-starting your browser.
   
   2) If "High Security" is not activated, the following may be the case:
   Normally, your PC keeps a cookie and this identifies you automatically on each visit to www.astro.com.
   But if you - or some software on your end - deletes cookies or prevents them from being transmitted, our server cannot identify you. Then you need to login to your registered profile.
   On each login, a new cookie will be issued so that next time automatic recognition (from the same PC) works again.
   
   
3. How can I log out of my registered profile?
   
   There are two ways of logging out of your profile:
   
   1) In order to log out of your profile, please
   • Click on My Astro
   • Then click on the link "Leave this profile / Log in to a different profile".
   • You are now logged out.
   • To gain access to your data, you have to log in again.
   
   If you wish to protect your data from people who share your computer, please activate "High Security" in your registration settings. Then do one of these three things:
   - log out of your profile (see above)
   - exit your browser
   - switch off your computer.
   Each of these actions deletes the hidden 'session cookie', and the next time you access www.astro.com, you need to log in to your profile again.
   
   2) Click on the "Login/Logout" link in the blue bar at the very top of each page.
   Your name is still displayed next to the login link at the top of the page and on the login page. If you want your name to disappear completely, you have to click the "Login/Logout" link again.
   
   
4. I am in the wrong profile. How can I change to my own registered profile?
   
   Go to My Astro and click on the link Leave this profile / Log in to a different profile. Then you can log into the profile you wish by entering your e-mail and www.astro.com password.
   
   

Profiles > Change e-mail or password

1. How can I change my e-mail address?
   
   Log into your My Astro profile (top menu bar) and use the Link View/edit registered user data to change your e-mail address.
   You now find yourself on the page "My Astro > Registration Data". Just change the address you have entered in the top input field called E-mail. Then, enter your current password and click the "continue" button at the bottom of the page.
   NOTE: Please do not change your e-mail address and password in one transaction. If you want to change both, please do it in separate steps (see also "How can I change my password?").

   Please remember that you should NEVER use your password from your email account as password for www.astro.com. At www.astro.com, just use some extra password which you use only for this service and which you find easy to remember.
   
   

2. How can I change my password?
   
   Log into your My Astro profile (top menu bar) and use the link View/Edit registered user data to change your password.
   Now you can use the link Want to change your password? Click Here at the very bottom of the page "My Astro > Registration Data".
   Then enter your old password in the first line, your new password in the next line, and confirm your new password by re-entering it. Click "continue" to activate your new password.
   
   NOTE: Please do not change your e-mail address and password in one transaction. If you want to change both, please do it in separate steps (see also "How can I change my e-mail address?")
   
   
3. How can I delete my e-mail address?
   
   Log into your My Astro profile (top menu bar) and use the link Delete entire profile, including all data. You will be asked to confirm your request, because we want to avoid that someone can "accidentally" delete their profile.