Frequently asked questions
- Which payment methods can I use?
We also accept the following payment methods:
- Cheque (only in USA, Canada, Germany and France)
- Bank transfer
- Invoice (only for printed products and only in Switzerland, Germany and Austria)
- Cash via registered letter
The choice of payment methods depends on your country of residence.
How do I select a payment method?
Please put the item you wish to order into your shopping cart by clicking on the respective "Order it" links in the AstroShop. Then enter the necessary birth data and your address. After entering your address, you can select the payment methods on the page "Payment options". Please follow the instructions carefully in order to allow quick and uncomplicated processing of your order.
In case none of the offered payment methods should suit you, you can cancel your order at this point.
More information on payment methods
We accept the following credit cards: Eurocard/Mastercard, Visa, American Express and JCB. We can charge Visa and American Express directly in USD, and Visa and Mastercard can be charged in EUR. All other credit cards are dealt with in Swiss Francs, according to the current exchange rate. Please, remember to give the expiry date of your credit card.
Payments via Paypal are accepted with a surcharge of EUR / US$ 1.95, Switzerland CHF 2.-.
Bank transfer for advance payment
We accept bank transfer as a pre-payment method. Additional handling expenses are charged with USD/EUR/CHF 1.50.-. The detailed instructions for the bank transfer including bank names and account numbers are found at a later step during the checkout process.
You can find an overview of the current bank details further down on this page.
For countries outside the EU: Please make sure that all transaction fees are charged from your account and that the complete amount is credited to our account.
We will process the order as soon as we have received your transfer.
Cheque for advance payment (only possible in US, Canada, Germany and France)
For a surcharge of USD 9.- /EUR 8.-, we accept:
- USD-cheques, issued by a US bank
- US money orders
- Cheques, issued by a bank of the European Monetary Union
We will process the order as soon as we have received your cheque.
Invoice (only for printed products)
In Switzerland, Germany and Austria, you can pay printed products by invoice, provided you have a permanent address. The invoice is payable within 30 days of reception.
The invoice total is the net price without any rebates.
Cash for advance payment
If none of the above payment methods suits you, you can also send the total of your order in cash via registered mail to:
8702 Zollikon / Zürich
Please make sure that you follow the ordering process through to the end and send the complete amount, including shipping charges. Please also enclose a print-out of your order in your letter.
We recommend you to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.
- Bank names and account numbers
Payments in Euro:
Postbank Frankfurt/Main, Germany
IBAN: DE71 5001 0060 0300 5826 00
Postbank Frankfurt/Main, Germany
IBAN: DE94 6601 0075 0505 6807 51
Payments in US$:
Zürcher Kantonalbank, Meilen, Switzerland;
IBAN: CH48 0070 0132 7000 1598 9
Payments in CHF:
(Switzerland and Liechtenstein)
Account No: 80-21113-1
IBAN: CH82 0900 0000 8002 1113 1
- Electronic services for EU countries
The sales of electronic services (subscriptions and E-horoscopes or E-books) to customers in EU countries is handled by our sister company Astro AG. This simplifies the accounting for VAT, which is charged to the seller of such services. The only difference for the customer is that Astro AG instead of Astrodienst AG may appear on order confirmations, invoices or credit card statements.