Terms of Trade
The best way to order is to use our online ordering system in the Astro-Shop. Order by clicking on the "order"-button next to the product you want to purchase. You may also order by e-mail, letter, phone or fax: Contact Astrodienst
You can select the payment method at the checkout of the AstroShop. Please be aware that online products (E-Horoscopes, Subscription etc.) are only immediately available when paying by credit card or PayPal.
You can find additional information about payment methods in the FAQ.
Bank transfer for advance payment
For countries outside the EU: Please ensure that all transaction fees are charged from your account and that the complete amount is credited to our account.Invoice (for printed products only)
In Switzerland, Germany and Austria, you can pay by invoice, provided you have a permanent address. The invoice is payable within 30 days of reception. The invoice total is the net price without any rebates. Cash by registered letter If none of the above payment methods suits you, you can also send the total of your order in cash via registered mail. Please make sure that you follow the ordering process through to the end and send the complete amount, including shipping charges. Please also enclose a print-out of your order in your letter.
We recommend to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.Electronic services for EU countries
The sales of electronic services (subscriptions and E-horoscopes or E-books) to customers in EU countries is handled by the sister company Astro AG. This simplifies the accounting for VAT, which is charged to the seller of such services. The only difference for the customer is that Astro AG instead of Astrodienst AG may appear on order confirmations, invoices or credit card statements.
For online products there are no shipping costs. For printed products, sent by postal mail or courier, we charge our shipping expenses:
The additional charges for 3 and more reports are calculated depending on the weight of the complete order.
Usually, we process all orders within 2 working days after receiving an order. In exceptional cases, e.g. after a bank holiday or when we are extremely busy, it is not possible for us to guarantee these terms.
Monday - Friday
With all care, we as well as our clients may make mistakes. If you are not pleased with a certain delivery or item, please mind the following:
It is impossible to cancel an order which has been placed, even if it is erroneous. Should you find out later on that you have ordered something you do not want, we do not take the product back, because the horoscopes are generated uniquely for your order. Please make sure that you inform yourself about the product before you order it.
Orders which are delivered late cannot be cancelled either.
Orders of online services (e.g. PDF or subscription to the Extended Daily Horoscope) cannot be cancelled after you have had access to contents which are only available under that service.