How to order

The best way to order is to use our online ordering system in the Astro-Shop. Order by clicking on the "order"-button next to the product you want to purchase.
You may also order by e-mail, letter, phone or fax: Contact Astrodienst

Prices and shipping costs

• EUR - For all countries in Europe (except Switzerland and
  Liechtenstein), Africa, Asia and Australia.
• CHF - Swiss Francs apply to Switzerland and Liechtenstein.
• USD - For all countries of the American continent (USA, Canada, Brasil etc.), USD prices apply.

In addition to each order, we charge our shipping expenses. No shipping costs for online products without delivery by postal mail or courier.

• Europe:
  Standard order: fixed amount: EUR 4.50
  Books: effective mailing expenses at the best rate available, at least EUR 4.50
• Switzerland:
  Fixed amount: CHF 6.50
• Other countries:
  Effective airmail shipping cost is charged.

Express delivery:
Additional charges for orders up to 2 horoscope reports:

• Europe ca. EUR 10.-
• Switzerland ca. CHF 7.-
• USA / other countries min. USD 20.-

The additional charges for 3 and more reports are calculated depending on the weight of the complete order.

Payment methods

You can select the payment method at the checkout of the AstroShop.

Credit card
We accept the following credit cards: Mastercard, Visa and American Express. We can charge Visa and American Express directly in USD, and Visa and Mastercard can be charged in EUR. All other credit cards are dealt with in Swiss Francs, according to the current exchange rate. Please, remember to give the expiry date of your credit card.

Should you have doubts about sending your credit card information online (despite encryption and secure mode), you can send it by fax or paper mail. We charge a handling fee of USD/EUR 2.- / CHF 3.- for this option. Please enclose the printed order form of the online shop in your fax or letter.
We will process the order as soon as we have received your credit card information.

Cheque (Attention: advance payment!)
For a surcharge of USD/EUR 8.-, we accept:

• USD-cheques, issued by a US bank
• US money orders
• Cheques, issued by a bank of the European Monetary Union

Please, send us the cheque by paper mail, and enclose the printed order form of the online shop.
We will process the order as soon as we have received your cheque.

Bank transfer (Attention: advance payment!)
We accept bank transfer as a pre-payment method. Please, note that this option is not necessary for customers from Switzerland, Austria and Germany, since they can pay by invoice (see below).

Additional handling expenses are charged with EUR 2.-. Please transfer the amount shown in the online shop to one of the following accounts:

Transfer in EUR:
Postbank Frankfurt/Main; Germany
International bank number IBAN DE71 5001 0060 0300 5826 00
BIC/SWIFT PBNKDEFF

For EU countries: Please transfer the full amount by EU standard transfer with shared transaction fees and correct IBAN and BIC numbers. Otherwise, your bank might charge high transaction fees, which will have to go at your expense.

For countries outside the EU: Please ensure that all transaction fees are charged from your account and that the complete amount is credited to our account.

We will process the order as soon as we have received your transfer.

Invoice In Switzerland, Germany and Austria, you can pay by invoice, provided you have a permanent address. The invoice is payable within 30 days of reception.

Orders which are not sent to a permanent address require pre-payment of the total sum of the invoice.

The invoice total is the net price without any rebates.

Cash (Attention: advance payment!)
If none of the above payment methods suits you, you can also send the total of your order in cash via registered mail. Please make sure that you follow the ordering process through to the end and send the complete amount, including shipping charges. Please also enclose a print-out of your order in your letter.
We recommend you to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.

Credit
You may also open a credit account at Astrodienst, from which we book all your orders. This saves you worrying about invoices and payment.

Processing and delivery

Usually, we process all orders within 2 working days after receiving an order. In exceptional cases, e.g. after a bank holiday or when we are extremely busy, it is not possible for us to guarantee these terms.

The times of delivery needed by the post are independent of Astrodienst. These are the times as experienced:

• Europe ca. 4-8 days
• Switzerland ca. 1 day
• USA / other countries ca. 10-14 days

Telephone service

Monday - Friday
9 - 12 h and 14 - 17 h (Swiss Time)
Telephone: 0041 (0)44-392 18 18
Fax: 0041 (0)44-391 75 74
Email: order@astro.ch

Complaints

With all care, we as well as our clients may make mistakes. If you are not pleased with a certain delivery or item, please mind the following:

Please do not send things back, except if we explicitly ask you to - usually we will be able to find out all about it from our own records.

If the mistake is due to an error of ours, you will get a free substitute.

If the mistake is due to an error of yours, we offer you corrected items for a quarter of the normal price. Errors due to telephone orders go at the customer's expense, if our records correspond with the delivered items. In case you do not want to take this risk, please order online, or by mail or fax.

Cancellation of an order

It is impossible to cancel an order which has been placed, even if it is erroneous. Should you find out later on that you have ordered something you do not want, we do not take the product back, because the horoscopes are generated uniquely for your order. Please make sure that you inform yourself about the product before you order it.

Orders which are delivered late cannot be cancelled either.

Orders of online services (e.g. PDF or subscription to the Extended Daily Horoscope) cannot be cancelled after you have had access to contents which are only available under that service.